FAQ'S
CONTACT:
Q: how do I get in contact direct on your website?
A: At the top of our website page there are icons please select the envolope button and you will be able to email us direct, thankyou.
Q:where are you located?
A: South Coast Surfboards
1C BAINES CRESCENT
TORQUAY 3228
VICTORIA, AUSTRALIA
We are now also starting to manufacture surfboards out of the Byron Bay NSW Area. Feel free to reach out if you are wanting to discuss boards in the region.
SURFBOARDS:
Q:How do I order a custom surfboard?"
A: There is a break down of steps below.
At the top of our website page there's is a button CONTACT US please select this button to submit your Surfboard enquire or to place a custom order.
or please call Ian Chisholm
+61 410 696 660
Q: I want to speak to Ian in person, how do I organise that?
A: If you are wanting to personally talk with Ian when you purchase a surfboard or when placing a custom surfboard order an appointment is best.
Ian has a very busy schedule and to guarantee you will have the opportunity to talk boards with Ian an appointment must be made. You can contact him direct on his mobile or via the website to organise an appointment within work hrs.
Otherwise one of our friendly and helpful staff will be available to help you if you just decide to turn up.
All other enquires please call Angela King
+61 401 522 482
Q: How much will my custom board cost?
A: It all depends on what you desire, but it is close to our stock board prices unless you are after a special detail.please make contact with us to discuss further, thank you.
Q: Are Fins included in the final price?
A: yes we include fins with all our stock and custom surfboards, then you know you will be getting the right fin suited for your Surfboard.
Q: How long will it take for my custom Surfboard to be completed?
A: Usually it takes 8-12 weeks for completion but this all depends on what you order. Specialty blanks such as special glue ups and stringers can make the process a little longer.
Q: Do you guys freight boards national and international?
A: Yes we do, We Freight Australia wide with commercial couriers. When we Freight commercial we pack all our boards in bubble wrap with a choice of an optional boardbag, topped off with industrial commercial cardboard boxes.
We also use Surf Freight, which comes at a cheaper expense for you and guaranteed no damage. This option is only available every 6 weeks due to our location. Please email us for more details on national Freight and costs.
International Freight we pack your board commercially, with a boardbag and double bubble wrap,topped off with industrial boxes. We then only ship to your nearest international terminal where you will have to clear customs and pay at your expense. Please email us for international Frieght costs and questions,thank you.
info.southcoastsurfboards@gmail.com
Q: Do you guys offer tips or know where we can get coaching when it comes to Long boarding.
A: Yes, we have a few people we can recommend. One is actually our co-director Angela King she offers online programs and private coaching. Contact us through our contact page to find out more.
ONLINE PURCHASES:
"Service"
Our team at South Coast Surfboards pride ourselves on providing you with good customer service and quality products. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 3 business days to arrange an alternative being either a back order or a full refund. Thank you for your support.
Q: How is my item shipped?
A: All shipments are done using Australian post domestic & international, either registered or track/pack.
International shipping cost are calculated on weight size & destination point, which will be added to the total before checkout.
All purchases are dispatched within 2 business working days and estimated shipping times are between 3-15 business days depending on location and country. Thank you for your purchase and on going support.
Q: What is the refund policy?
A: The crew at South coast Surfboards strive to give you customer satisfaction, through we do not give you refunds if you simply change your mind on your purchase. So please choose carefully.
There is no refund of the original postage and return postage will be at your expense.
Refunds items must be unwashed, unused, unworn, with tags in its original condition.
The item must be returned within 7 days after receiving the order and upon presentation of the original invoice via email.
Please choose between a refund, exchange, credit when item is different to the product purchased online or the item is faulty.
*For all returns please email info.southcoastsurfboards@gmail.com within 7 days of receiving your order. In your email please state the item you are to return/exchange and the reason why along with the original purchase invoice.
South Coast Surfboards pty Ltd.
ABN: 20 659 219 533